Frequently Asked Questions

We've outlined some of the most frequently asked questions below.

Most Asked

We can design and develop for most small businesses no matter the industry. 

Is your business in a very niche market with specialized knowledge? We'll make sure we spend the time to learn about your product and industry so the understanding shows through in our design and development.

We accept pretty much anything for existing files you'd like utilized.

Stock Photos: High resolution PNG or JPG is preferred.

Logos: Vectors are preferred but we can redraw your logo as a vector if needed.

Design Elements: PSD, AI, INDD, XD, PNG, EPS, TIFF, FIGMA - we support most industry standard design formats.

Absolutely. Just do you best in filling out the quote brief and we'll give you a ballpark quote.

Discounts are offered for bulk projects. The precise discount is provided once we have seen your designs and understood your requirements. 

We are always open to discussing long-term partnership opportunities. Contact us to discuss terms.

We start processing your project as soon as we get it, as we know that time is money.

We always have resources available for a new project, it is part of our business model, which was created specifically to ensure fast processing, development and launch of any project. 

Turnaround time of a project depends on the scope of work and is calculated for each project individually.

Nevertheless, we can provide accurate ETA for almost any project and our deadline-meeting rate is 95%. Contact us to check timeline for your project.

Please feel free to contact us by phone or email. We're available M-F 8:00 AM - 5:00 PM PST. 

Clients: Urgent outreach can be made off-hours as instructed.

We start processing your project as soon as we get it, as we know that time is money.

We always have resources available for a new project, it is part of our business model, which was created specifically to ensure fast processing, development and launch of any project. 

Turnaround time of a project depends on the scope of work and is calculated for each project individually.

Nevertheless, we can provide accurate ETA for almost any project and our deadline-meeting rate is 95%. Contact us to check timeline for your project.

Potentially - contact us with the details.

Design and Development

We sure can. You will get compatibility with iOS 15+ (iPhone, iPad) and Android 9+ by default for any project.

We offer responsiveness outside of this scope as requested.

Latest versions of Firefox, Google Chrome, Safari, and Edge. We develop according to W3C standards, and our markup is displayed correctly in all popular modern browsers.

Sure - submit a quote brief and we can discuss the elements and formats you like from example projects.

We prefer to start from a clean slate when designing and developing a site for our clients.

With that said - contact us and we can discuss whether or not you're current site is able to be finished by us.

Potentially, you are welcome to provide us with the existing HTML/CSS/Site for investigation. After examining the markup, we will let you know whether it can be used for implementation, or if creating the markup from scratch is recommended instead. 

Absolutely. Fill out a quote brief to get started and we'll discuss which elements you'd like utilized in the design.

Absolutely. Although we do prefer to utilize our own servers for hosting your website as we're able to make adjustments and changes that your host may not allow you to. Hosting is included in our Support plans found here. 

If you're not interested in ongoing support - we still offer hosting only services on our top of the line servers for a smaller monthly fee. Contact us for details.

Sure, while it's not a standard service we provide, we're well versed in brand identity and creating brand style guides. Contact us for details.

We currently exclusively develop on WordPress. You can learn more about WordPress here.

CMS & WordPress

We offer support and maintenance plans that offer content and website updates. You can find more information on our maintenance plans here.

Yes. Once the project is complete we are more than happy to show you how you can manage updates by yourself after your free 30 days support is up.

Contact us immediately for solutioning.

If you're utilizing our maintenance plan - we can easily revert your site to a previous state near instantly.

As a standard, we do not use template themes in our custom development. 

With that said, if you are interested in utilizing a template, please contact us to discuss.

We try to keep our plugin use minimized and utilize plugins as needed. Several different plugins in our development have included: BreakDance, Elementor, Yoast, WPGhost, Custom, LiteSpeed Cache, WPForms, and Contact Form7.

Legal & Privacy

Yes. If you need a custom NDA, please feel free to contact us. However most of our clients are satisfied with our standard Privacy Policy. Please read it to see how we collect, use, store, share and protect your information and personal data.

All client data is hosted on-shore within US borders. 

We operate under a very strict confidentiality policy. All information about our clients and their projects is strictly confidential and cannot be revealed without the client’s consent.

Our company is located in Las Vegas, NV although most of our work is completed remotely. 

Yes. We currently hold an active business license and are legally formed as an LLC in our locale.

No, you will own all the intellectual property rights to the code we provide, once all our services have been paid for in full.

No, we will not publish your projects anywhere without your permission.

As we operate heavily by word of mouth - We do put our name in the footer of the project designs. "Developed by _" or something similar.

This is optional and we're glad to remove it if requested.

Formerly Rook Web Agency, Vale Digital Agency formed in 2017 with a simple goal. Remove all the fluff and unnecessary costs associated with the web design industry.
Contact
304 S. Jones Blvd #229
Las Vegas, NV 89107
+1-702-721-7055
© 2024 Rook LLC d.b.a. Vale. All rights reserved.

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